[ The following text is in the windows-1252 character set. ]
[ Your display is set for the ISO-8859-2 character set. ]
[ Some special characters may be displayed incorrectly. ]

Position Overview:

The Technical Support Representative is responsible for providing
superior customer support, issue diagnosis and resolution to both
iLoop Mobile customers and employees.

Reports to: Director of Customer Support (U.S.)
Secondary Report: Director of Delivery (Krakow)

Essential Job Functions:

? First line of customer support and interaction with iLoop Mobile
customers for general support questions and diagnosis of issues
reported with software.
? Provide internal technical support to Sales, Account Management and
Delivery teams.
? Provide resolutions to issues reported or report through the
ticketing process and follow through with customers to ensure
satisfactory resolution.
? Identify situations where customers need a managed service as
opposed to software as a service and handle as appropriate.
? Document solutions in ticketing software for future reference.
? Other duties as assigned

Requirements:

? Minimum two years of experience providing technical support for a
software as a service (SAAS) platform
? Ability to scan and understand application logs
? Experience with managing support cases
? Knowledge of HTML, CSS, SQL, JavaScript, Java, Bash and Excel
? Knowledge of Linux
? Bachelor?s degree or higher in Information Systems or related field
from an accredited university or equivalent work experience.
? Minimum two years customer service experience
? Strong verbal and written communication skills (English)
? Availability weekends for ?on-call? Priority 1 or Priority 2 related
issues
? Proficiency in Jira, Salesforce and iWiki is highly desirable

We offer:

*Participation in interesting international projects, which are based
on close co-operation of the project team and clients
* Access to the latest knowledge in the field of mobile marketing and
innovative technologies
* Ability to expand skills according to the agreed individual plan for
professional development
* Possibility to develop knowledge and gain experience in
international environment
* A friendly working atmosphere
* The opportunity to work within a vibrant and dynamic team
* Attractive social benefits package

Please kindly note we will only contact chosen candidates.

To apply, send your resume to krakow_jobs@iloopmobile.com with the
subject:
?Support Engineer?